Privacy Policy

Iolite Health, Inc. d/b/a Iolite ("Iolite," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and share your personal information and outlines your rights. By using our services, you agree to the terms of this Privacy Policy.

1. About Iolite Health

Iolite is headquartered in Atlanta, GA. We build real-time intelligence software for revenue cycle management companies — helping them detect problems earlier, act on them faster, and manage performance across their entire client portfolio.

2. Iolite as a Service Provider

Our customers are revenue cycle management companies and other organizations that use the Iolite platform to monitor and manage revenue cycle operations on behalf of their clients. When we process personal information through these services, we do so only according to our customer's instructions as defined in our customer agreements.

If you have questions about personal information entered into the Iolite platform by one of our customers, please contact that customer directly. This Privacy Policy does not apply to personal information we process as a service provider or processor on behalf of our customers.

Iolite is not responsible for the privacy or security practices of our customers, which may differ from those described here.

3. Our Privacy Principles

• We collect only the personal information necessary to provide our services or achieve legitimate business purposes.
• We use your personal information solely for the purposes outlined in this Privacy Policy, unless we notify you of additional uses.
• We retain your personal information only as long as necessary to fulfill its purpose and meet legal obligations, then securely delete or anonymize it.
• Except as described in this Privacy Policy, we do not share your personal information with third parties and do not sell it under any circumstances.

4. Information We Collect

The information we collect depends on how you interact with Iolite, the products and features you use, your location, and applicable law.

a. Information You Provide Directly

• Contact Information: Name, email address, phone number, job title, and company name.
• Account Information: Username, password, and profile details.
• Feedback Data: Responses to surveys, support requests, and other communications with our team.

b. Information Collected Automatically

When you visit our website or interact with our platform, we automatically collect certain technical information and store it in log files. In some jurisdictions, this information is considered personal information under data protection laws. Where that applies, we treat it in accordance with this Privacy Policy.

This includes:

• Usage Data: Interactions with our website and platform, including pages visited, features used, time spent, and clicks.
• Device Data: IP address, browser type, operating system, and device identifiers.
• Location Data: Approximate location information derived from your device. You can opt out by disabling location settings on your device.
• Cookies: Data from cookies and similar technologies to improve your experience. You can manage cookies through your browser settings.

We use this information to analyze trends, improve our platform and marketing, administer our website, ensure security, and understand our user base. We may link automatically collected data to personal information you provide so that we can better serve your needs.

c. Information From Third Parties

We may receive additional information about you from integration partners, billing platforms, or other third-party services that connect to Iolite.

5. How We Use Your Information

We use your personal information to:

• Provide, maintain, and improve our services.
• Monitor and analyze platform usage to enhance performance and reliability.
• Communicate updates, product information, and relevant content.
• Respond to support requests and feedback.
• Ensure security and comply with legal obligations.

6. Sharing Your Information

We share your personal information with third parties only as described in this Privacy Policy. To deliver our services, we may disclose personal information to staff or service providers who help us operate our business — including hosting providers, analytics services, email platforms, customer support tools, and system monitoring services. These parties are authorized to use your personal information only as necessary to provide services to us.

We may also disclose personal information in the following circumstances:

• With Service Providers: For hosting, infrastructure, payment processing, and customer support.
• With Legal Authorities: If required by law, regulation, or legal process, or to protect our rights.
• In Business Transactions: During mergers, acquisitions, or sales of all or part of our business.

When we share personal information with service providers, we require confidentiality and data processing agreements to ensure appropriate privacy and security protections.

We do not sell your personal information.

7. Your Rights and Choices

When Iolite acts as a controller of your personal information, you may have the following rights depending on your location and applicable law. We will respond to requests within the timelines required by law. These rights may be subject to conditions or limitations under applicable legal requirements.

• Right of Access: You may request that we disclose the personal information we have collected, used, and disclosed about you. If you are located in California, this includes the right to request the specific pieces and categories of personal information collected, the sources, the business purposes for collection, and the categories of third parties with whom it has been shared.
• Right of Deletion: You may request that we delete personal information we have collected about you, subject to certain legal exceptions.
• Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights.
• Right to Opt-Out: While Iolite does not sell personal information, you may submit opt-out requests by contacting us at the address below.
• Other Rights: Depending on your jurisdiction, you may also request corrections to your personal information, object to processing, request restrictions on processing, or request data portability.

You can exercise these rights by contacting us using the information in the "Contact Us" section below.

Marketing Communications: You may opt out of marketing emails at any time by clicking "unsubscribe" in any marketing email or by contacting us. Service-related communications essential to your account cannot be opted out of.

Withdrawing Consent: If we process your personal information based on your consent, you may withdraw it at any time. Withdrawal will not affect the lawfulness of processing conducted prior to withdrawal.

Complaints: You have the right to file a complaint with your local data protection authority regarding our collection and use of your personal information.

Iolite does not engage in automated decision-making involving user personal information.

8. Data Security and Retention

The security of your personal information is a top priority. We encrypt data in transit using SSL/TLS and maintain a comprehensive written information security program that complies with applicable laws and widely accepted industry standards. Our program includes administrative, technical, and physical safeguards to protect personal information during transmission and after it is received.

No method of transmission over the Internet or electronic storage is entirely secure, and we cannot guarantee absolute security. If you have questions about the security of our platform, please contact us using the information below.

Iolite and its representatives will never request your account credentials. You should never share your username or password with anyone. We recommend using a unique password for your Iolite account. Report any suspicious account activity to your administrator and to Iolite using the contact information below.

9. International Data Transfers

Your data may be stored or processed in countries outside your own. We ensure these transfers comply with applicable data protection laws.

10. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on our website and communicated through appropriate channels.

Contact Us

If you have questions or concerns about our privacy practices, please contact us at:

Iolite Health, Inc.
691 John Wesley Dobbs Ave NE, Suite C
Atlanta, GA 30312
privacy@tryiolite.com
(404) 458-7162